Welcome to StratoJS (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stratojs.com and purchase our products.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you:
Make a purchase
Register on the website
Express an interest in obtaining information about us or our products
Participate in activities on the website
Contact us
The personal information we collect may include:
Name and Contact Data: First and last name, email address, postal address, and phone number
Payment Information: We use secure third-party payment processors and do not store complete payment card information
Purchase History: Details of ebooks you have purchased
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the website. This information may include:
Device and usage information (IP address, browser type, operating system)
Location data
Log and usage data
3. How We Use Your Information
We use the information we collect or receive:
To facilitate account creation and authentication and otherwise manage user accounts
To process your purchases and deliver the ebooks you have ordered
To send you marketing and promotional communications (with your consent)
To send administrative information such as updates, security alerts, and support messages
To respond to user inquiries and offer customer support
To improve our website and understand how users interact with our services
To enforce our terms, conditions, and policies
To comply with legal obligations
4. Sharing Your Information
We may share your information in the following situations:
With Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and analytics
For Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition
With Your Consent: We may disclose your personal information for any other purpose with your consent
Legal Obligations: We may disclose your information where required by law or to protect our rights
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. Data Retention
We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Data Portability: Request a copy of your data in a structured format
Withdraw Consent: Withdraw your consent at any time
Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
8. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
11. Updates to This Policy
Refund Policy – StratoJS
Refund Policy
Last Updated: November 2024
30-Day Money-Back Guarantee
At StratoJS, we stand behind the quality of our ebooks. We offer a 30-day money-back guarantee on all our products. If you’re not completely satisfied with your purchase, we’ll refund your money, no questions asked.
Our Promise: Your satisfaction is our priority. We want you to be confident in your purchase and committed to your JavaScript learning journey.
Eligibility for Refunds
You are eligible for a full refund if:
You request a refund within 30 days of your purchase date
You have purchased directly from stratojs.com
You provide your order number or purchase confirmation email
Refunds Are Not Available For:
Purchases made more than 30 days ago
Products purchased through unauthorized third-party sellers
Gifts or promotional items received for free
Bundle purchases where individual items have already been refunded
How to Request a Refund
Requesting a refund is simple and straightforward:
Contact Us: Send an email to hello@stratojs.com with the subject line “Refund Request”
Provide Information: Include your order number, purchase date, and the email address used for the purchase
Brief Explanation (Optional): While not required, we appreciate feedback about why the product didn’t meet your expectations
Response Time: We process refund requests within 1-2 business days. You’ll receive a confirmation email once your refund has been approved.
Refund Processing
Processing Time
Once your refund request is approved:
The refund will be processed within 2-3 business days
Funds will be returned to your original payment method
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
Refund Amount
You will receive a full refund of the purchase price. Please note:
Any transaction fees charged by your bank or payment provider are non-refundable
Currency conversion fees (if applicable) are non-refundable
The refund will be issued in the original currency of purchase
Access to Content After Refund
Upon receiving a refund:
Your access to the ebook(s) will be terminated
You must delete all copies of the ebook from your devices
You may not redistribute, share, or retain any copies of the content
Any bonus materials or supplementary content must also be deleted
Partial Refunds
In certain situations, we may offer partial refunds:
Bundle Purchases: If you purchased a bundle and only want to return specific items, we may offer a partial refund based on individual item prices
Technical Issues: If you experienced technical issues that significantly affected your ability to use the product, we may offer a partial refund while working to resolve the issue
Partial refund decisions are made on a case-by-case basis and at our sole discretion.
Digital Product Nature
Please understand that our products are digital goods. Once downloaded, they cannot be “returned” in a traditional sense. Our refund policy is designed to:
Protect against abuse of our generous refund policy
Ensure fairness to all our customers
Maintain the integrity of our content
We reserve the right to refuse refunds to customers who have repeatedly requested refunds or who we believe are abusing this policy.
Technical Support Before Refund
Before requesting a refund due to technical issues, we encourage you to:
Contact our support team at hello@stratojs.com
Describe the technical problem you’re experiencing
Allow us to attempt to resolve the issue
Most technical issues can be resolved quickly, and we’re here to help ensure you have a smooth experience with our products.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page. The “Last Updated” date at the top of this page indicates when this policy was last revised.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact us:
STRATOJS LTD
128, City Road London, EC1V 2NX United Kingdom
Email: hello@stratojs.com
Phone: +44 7400 719904
We’re committed to your satisfaction and are here to help with any concerns you may have.